How to Check Your Browser, OS, and Connection

3 min read Updated Jun 2, 2026

Before diving into complex troubleshooting, it's worth confirming that your setup actually meets the platform's requirements. A surprising number of errors trace back to an unsupported browser, an outdated operating system, or a slow internet connection.

Supported Browsers

The platform officially supports four browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari (macOS and iOS only)

You'll also want to keep whichever browser you use fully updated. Older versions are missing compatibility patches the platform depends on, which can cause features to behave unexpectedly or break entirely. To check your current version, open your browser menu and look for Help or About.

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Warning: Internet Explorer is not supported, and there's no workaround for it. Switching to one of the four supported browsers listed above is the only fix.

Minimum Operating System Versions

Your device's operating system also needs to meet a minimum version. Here's what the platform requires:

  • Windows: Windows 10 or later
  • macOS: macOS 11 (Big Sur) or later
  • iOS: iOS 15 or later
  • Android: Android 10 or later

If your device is running an older version, some features may not work correctly or at all. Updating your OS is the most reliable fix in that case.

RAM Requirements and Performance

Your device needs at least 4 GB of RAM to run the platform smoothly. RAM (Random Access Memory) is what your device uses to handle active tasks, and running low on it causes noticeable problems.

Low memory often shows up as sluggish performance, unresponsive buttons, or pages that load partway and then stall. If you're experiencing any of those symptoms, try closing unused programs and browser tabs before testing again. That frees up memory and gives the platform more room to work.

Minimum Connection Speed

The platform requires a minimum internet speed of 5 Mbps. A slow or unstable connection can produce errors that look identical to platform bugs, so it's worth ruling this out early.

The quickest way to check your speed is to run a test at Fast.com. It takes about 10 seconds and gives you a clear number to work with.

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Tip: Errors that appear and disappear without any obvious pattern are a strong sign that your connection is the culprit. Run a speed test a few times at different moments to see if your results are consistent.

How to Fix a Slow or Unstable Connection

If your speed falls below 5 Mbps, work through these steps in order and retest after each one:

  1. Unplug your router from the power outlet, wait 30 seconds, then plug it back in.
  2. Move closer to your Wi-Fi source. Walls, floors, and distance all reduce signal strength.
  3. Switch to a wired ethernet connection if possible. Wired connections are more stable and consistent than Wi-Fi.
  4. Try a completely different network, like a mobile hotspot, to rule out a problem specific to your home or office connection.

If your speed improves on a different network, the issue is with your primary connection rather than the platform itself.

You're Ready to Troubleshoot

Once you've confirmed your browser is supported and updated, your OS meets the minimum version, your device has enough RAM, and your connection clears 5 Mbps, you've eliminated the most common local causes of platform errors. From here, you can move on to the standard troubleshooting steps with confidence that your setup isn't the problem.