Legal & Compliance

Complete service agreement between Erase Me and customers, detailing services provided, payment terms, customer obligations, limitations, and dispute resolution.

Learn how to use the known issues tracker and system status page to quickly determine whether a platform problem is affecting everyone, and when to open a support ticket versus waiting for a fix.

Targeted fixes for the four most common platform errors, including 404s, generic error messages, slow load times, and broken layouts, plus a simple trick to tell if your browser is causing the problem.

These four troubleshooting steps resolve the majority of common platform errors. Work through them in order and you'll fix most issues without needing to contact support.

Learn how we collect and protect your personal data, what rights you have over your information, and what to realistically expect from our data removal services.

Learn when to reach out to support, which contact channel fits your situation, and how to write a first message that gets you a fast, helpful response.

Learn which browsers, operating systems, and connection speeds the platform supports, and how to quickly check whether your setup meets the requirements.