How We Handle Your Data and What to Expect from Our Services

6 min read Updated May 30, 2026

Here's everything you need to know about how we collect and protect your personal information, what our services can and can't do, and what rights you have as a user.

What Information We Collect

We gather two types of information when you use our platform: what you share with us directly, and what we collect automatically in the background.

Information You Share With Us

When you create an account, fill out a form, or reach out to support, you typically provide:

  • Your name and email address
  • Billing and payment details
  • Account preferences and settings
  • Messages or files you send to us

Information We Collect Automatically

To keep the platform running smoothly, we also gather technical data like:

  • Your IP address and browser type
  • Pages you visit and features you use
  • Device details such as your operating system and screen size
  • Cookies and similar tracking technologies
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Note: Cookies help us remember your preferences and improve your experience. You can manage cookie settings directly in your browser at any time.

How We Use Your Data

We use your information for specific, legitimate reasons. We never sell your personal data to third parties.

Here's what we actually use it for:

  • Providing our services: Your account details let us authenticate you and deliver the features you've signed up for.
  • Billing and payments: We process payment information to handle subscriptions and invoices.
  • Customer support: When you contact us, your information helps us understand and resolve your issue.
  • Product improvements: Anonymized, aggregated usage data helps us identify what's working and what needs attention.
  • Legal compliance: We may use or disclose your data when required by law or to protect user safety.

Who We Share Your Data With

We work with a small number of trusted third-party providers to operate our platform. These partners only receive the data they need, and they're contractually required to protect it.

Typical partners include payment processors, cloud hosting providers, and analytics tools. We don't share your information with advertisers or data brokers.

If our business is ever acquired or merged with another company, your data may transfer as part of that transaction. We'll notify you before it happens and explain your options.

How Long We Keep Your Data

We hold onto your information only as long as it's needed. Here's a quick breakdown:

  • Account data: Kept for the life of your account plus a short period afterward for final billing or support needs.
  • Payment records: Retained for the period required by financial regulations, typically seven years.
  • Support communications: Kept for up to two years to help resolve any follow-up issues.
  • Usage and analytics data: Anonymized after 12 months.

When data is no longer needed, we securely delete or anonymize it.

Your Privacy Rights

You have real control over your personal information. Depending on where you live, laws like the GDPR (General Data Protection Regulation) in Europe or the CCPA (California Consumer Privacy Act) in the United States give you specific rights.

Rights You Can Exercise

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to update inaccurate information.
  • Deletion: Request that we delete your personal data, subject to any legal obligations we have to retain it.
  • Portability: Ask for your data in a structured, machine-readable format.
  • Objection: Object to certain types of processing, such as direct marketing.
  • Restriction: Ask us to limit how we use your data while a dispute is being resolved.
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Tip: The fastest way to update your account details is directly in your account settings, without needing to contact us at all.

To exercise any of these rights, reach out to our privacy team at [email protected] or through our support request form.

How We Protect Your Data

We use industry-standard security measures to keep your information safe, including:

  • Encryption in transit using HTTPS/TLS and at rest
  • Access controls that limit which team members can view your data
  • Regular security audits and vulnerability testing
  • Incident response procedures in case of a breach

No system is completely immune to risk, but we'll notify you promptly if a breach ever affects your information.

Service Limitations You Should Know About

Our core service helps remove your personal data from data broker platforms and databases. We put in our best effort on every request, but there are real-world limitations you should understand before getting started.

We Can't Guarantee Specific Outcomes

Data removal depends on the cooperation of third-party companies that hold your information. These companies operate independently and make their own decisions about removal requests. We negotiate and liaise with them on your behalf, but we can't force a specific result.

Timelines Vary

How long a removal takes depends on factors like the volume of requests, how quickly third parties respond, and the complexity of each case. We don't promise fixed timelines, and delays can happen. Your patience during the process is appreciated.

Accurate Information Is Essential

The effectiveness of our service depends directly on the accuracy of the information you provide. If your details are incomplete or incorrect, it can slow down or prevent successful removal. Make sure everything in your profile is accurate and up to date.

You'll Need to Sign a Limited Power of Attorney

To submit removal requests on your behalf, we need your authorization. You'll find the Limited Power of Attorney document in the profile section of our platform. Without it, we can't act on your behalf, so completing this step is essential.

The information on our website is provided for general informational purposes only. While we work hard to keep everything accurate, we don't make warranties about the completeness or reliability of any content on the site.

A few important points:

  • Content on our site is not legal advice. If you need legal guidance, consult a qualified professional.
  • Testimonials from users reflect their individual experiences and may not represent typical results. Your outcome may differ.
  • External links on our site lead to third-party websites we don't control. We're not responsible for their content or accuracy.
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Warning: Continuing to use our services after a policy update takes effect means you accept the revised terms. If you disagree with any changes, stop using the service and contact us to close your account.

Changes to This Policy

We update our privacy policy as our services evolve or regulations change. When significant changes happen, we'll notify you by email or with a prominent notice in the platform before they take effect.

You can always find the current version in our Legal and Compliance section.

Get in Touch

If you have questions about your privacy, want to exercise your data rights, or have concerns about our service limitations, we're here to help. Contact our privacy team at [email protected] or through our support request form. We aim to respond to all privacy-related requests within 30 days.